Privacy Policy

Welcome to Alter Vie Pediatric Neurology ("Alter Vie," "we," "our," or "us"). We are committed to protecting the privacy and security of visitors to our website. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website.
 

Information We Collect

Information You Voluntarily Provide

We may collect personal information that you choose to provide through website forms, appointment requests, contact forms, newsletter sign-ups, or other communications. This information may include:

• Name

• Email address

• Phone number

• Child's age or date of birth (if provided)

• Information included in your message or inquiry
   

Information Automatically Collected

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of website access

• Referring website information

This information helps us improve website performance and user experience.
 

How We Use Information

We may use collected information to:

• Respond to inquiries and requests

• Schedule appointments or consultations

• Improve website functionality and content

• Communicate important updates about our services

• Maintain website security and prevent unauthorized activity

• Comply with legal and regulatory requirements
   

Protected Health Information (PHI)

Please do not submit sensitive medical information through website contact forms unless specifically instructed to do so through a secure platform. Information submitted through general website forms may not be encrypted for healthcare communications.

If you become a patient of Alter Vie Pediatric Neurology, your medical information will be protected in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
 

Third-Party Services

Our website may utilize third-party services such as website analytics providers, appointment scheduling tools, payment processors, or social media platforms. These third parties may collect information in accordance with their own privacy policies.

We encourage users to review the privacy policies of any third-party websites accessed through links on our site.
 

Information Sharing

We do not sell, rent, or trade personal information to third parties.

We may disclose information when:

• Necessary to provide requested services

• Required by law, regulation, court order, or legal process

• Necessary to protect the rights, safety, or security of our patients, staff, or organization
   

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
 

Children's Privacy

Our website is intended for parents, guardians, caregivers, and healthcare professionals. We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental involvement.
 

Your Rights

Depending on your state of residence and applicable laws, you may have rights regarding your personal information, including rights to access, correct, delete, or limit the use of certain information.

To exercise these rights, please contact us using the information below.
 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
 

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Alter Vie Pediatric Neurology
440 N Barranca Ave #3433
Covina, CA 91723
Phone: 626-214-5652
Email: contact@altervie.com